F.A.Q.'s

Our FAQ page is a collection of some of our most asked questions.

If you don't see an answer to your questions please, contact Customer Service at 1.888.702.5490. We would love to hear from you. You can also email us at: customerservice@passsoap.com

DOES P. C. SOAP TEST ON ANIMALS?

The P.C. Soap Co.  does not test products on animals. We guarantee the safety of our products by using ingredients that have been used reliably for many years, along with effective amounts of preservatives common in cosmetics. These preservatives are non-toxic and non-irritating, helping to safeguard the quality of the products you buy.

DOES P.C. SOAP OFFER GIFT WRAP?

Yes. You can add gift wrap to your order for $4.99 during the checkout process. 

WHAT ARE YOUR CANDLES MADE OF?

P.C. Soap's candles are made of natural and synthetic fragrance oils as well as paraffin. We use only lead free wicks.

WHY CAN’T I GET THE PUMP TO WORK ON MY HAND WASH/HAND LOTION?

Some of our pumps open a little differently from other pumps, and sometimes the mechanism needs to be reset if it loosens on the bottle. If the pump does not operate: Unscrew the top from the bottle, lift it up just a bit, then replace the top. Be sure to screw on the top tightly; if it’s a little loose, the pump won’t open. Then twist the pump left or right until you feel a click; a quarter turn should do. Once it clicks open, push the pump to dispense the product. To lock the pump for travel, simply swing it counterclockwise. 

IS MY CREDIT CARD INFORMATION SECURE ONLINE?

Yes, we use SSL (Secure Socket Layer) encryption to ensure that the information is safe from anyone trying to intercept it. 

 

CAN I RETURN MY P.C. SOAP PURCHASE? 

Yes. If for any reason you are not satisfied, we are happy to exchange it or refund the credit card used for the purchase. Returns and exchanges must be made within 30 days of shipment. Once we have received the returned, and un-used product, please allow 10 – 14 business days to process the transaction.

1.   Contact our Customer Service department at 888.702.5490. Our team is available Monday through Thursday 8:30 am - 5:00 pm and Friday 8:30 - Noon CST. Or email us at customerservice@passsoap.com. You will receive a return authorization number (RA) by a Customer Service Specialist. Please write the RA number on the packing slip. 

Return the product, in P.C.Soap packaging if possible, along with the original packing slip, RA # and statement of your preference for credit or exchange using the return label below or your own label to:


The P.C. Soap Co.
Returns RA# ___________

330 West North Street, Pass Christian, MS 39571

 2.  When sending your return, ship the package via an insured courier (UPS, FedEx) or with delivery confirmation through USPS. Keep your shipment receipt in case the package is damaged or lost in transit. P.C. Soap Co. cannot guarantee a credit or replacement for your return without confirmation of delivery to us.

 3.  Please note, if the product was not purchased from P.C. Soap Co., you must return it to the location in which it was originally purchased.

Continue shopping
Your Order

You have no items in your cart